Ana Miguel Tena
Retail Manager @Harrods
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WORK HISTORY
Retail Manager @Harrods
London, GB
Building high-performance teams. Inspiring and leading the way- Working collaboratively with our resourcing, employee relations team, and system specialist teams to ensure an efficient hiring and onboarding employee process- Continuously building relationships with internal and external stakeholders. Focus on improving synergies, communication, and actioning strategic plans in order to accelerate change- I manage brands including Ralph Lauren, Self-Portrait, Needle & Thread, Ellie Saab, Il gufo and others, and oversee concessions such as Burberry, Fendy, D&G or Brunello Cucinelli. This includes developing a genuine relationship with each brand, making commercial decisions to ensur performance, and collaborating with in-house buyers to ensure the best strategic decisions are made to get an adequate offer to our customers- Ensuring the excellence of service is present at all times. Managing our VVIP client\'s journey.
EDUCATION
University of Lodz
Law and Business Administratiton and Management - Łódź, Poland
Esade
Leadership Programme I Upskilling Your Talent I Becas Santander 2022-23
Universidad de Zaragoza
Double Degree, Law and Business and Administration and Management
UNED
Degree, Psychology
ABOUT ANA MIGUEL TENA
It is all about people and making impact With +7 years of experience in management and leadership roles within the retail, hospitality, events and fashion industry. Thanks to my experience, I have achieved a thorough understanding of how to network efficiently and deliver best-in-class customer and employee experience strategies to outperform productivity. I am quite versatile, positive, proactive, passionate and resourceful soul.Always willing to learn, help, motivate and guide others while reaching targets in a dynamic and fast-paced environment.On the side,I enjoy creating content on social media & I am currently building Maravisha (a high end Hand fan 🪭 brand)
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