Ana Mancero

WORK HISTORY

EDUCATION

ABOUT ANA MANCERO

Dynamic and results-oriented professional with over fifteen years of experience with planning, organizing, and directing all physician practice operations. Observant manager with the capacity and knowledge to build effective and positive teams to facilitate the highest quality customer service and patient care. Displays superior planning and strategy experience while utilizing advanced analytical skills and the ability to present/recommend business solutions in an effective manner. Strong financial acumen, PC proficiency with Word, Excel and PowerPoint, and the ability to work within established budget parameters. Able to oversee the successful completion of critical initiatives that support the organizational and departmental strategic plans. Excellent oral/written communication, project management, leadership and organizational skills Experience with ensuring compliance with governmental regulations, insurance carriers, and other professional and community group expectations Able to build effective teams through servant leadership approaches and modeling appropriate work culture Seeks ways to enhance effectiveness, reduce waste and increase personal approaches to customer service Bilingual fluent in written and spoken both Spanish and English languages Computer proficient: Microsoft Office, Quicken, Nextech, and Navinet Displays proficiency in Medical Terminology Experience negotiating agreements with ancillary facilities and hospital-based physician groups for group health & workers\' compensation plans Able to develop policies and procedures as they relate to customer service and claims, as well as designing and updating training and reference materials in a logical, user friendly and comprehensive manner to meet departmental training needs Skilled in providing performance feedback for the quality audit process, and process improvements and ensuring that staff is disseminated appropriate information