Ana Lea Bonilla
Front Desk Associate @Truspine
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WORK HISTORY
Front Desk Associate @Truspine
Front Desk Responsibilities Patient & Insurance- Collecting completing and accurate patient information - Verifying insurance (eligibility, coverage, copays, referrals)- Updating demographics and insurance changes promptly Front Desk Duties- Greeting patients promptly and professionally - Checking patients in and out efficiently - Collecting payments and clearly explaining balances- Scheduling and confirming appointments - Preparing and organizing patient charts / encounter forms- Printing and Preparing daily schedulesCommunication - Answering phone calls professionally and promptly - Managing voicemails, emails, and faxes- Relaying accurate information to patients- Communicating clearly with doctors and back-office staff- Ensuring smooth internal handoffs and updates Office Support - Maintaining a clean and organized front desk and waiting area- Monitoring patient flow and minimizing wait times- Following office policies and HIPPAA guidelines at all times.
EDUCATION
Mazda Rev it up!
World's Largets Performance Driving School 2004
City College of San Francisco
A.S. Architecture/Liberal Arts
San Juan de Dios College -Pasay
Associate’s Degree, Pre-Physical Therapy Studies
Marlboro Racing School
Drove em All Racing Driver, Auto Racing
Hillsdale College
Associate of Arts - AA, Non-Profit/Public/Organizational Management
SKILLS
ABOUT ANA LEA BONILLA
Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences-Excellent team-building skills-Ten years of experience in problem-solving, conflict resolution, and excellent customer service-Executive business professional who carefully and swiftly assesses and implements decisions with skill and confidence-Extensive hands-on experience in administering, planning and managing departmental operations-CPR and AED Certified-Experienced with SABRE, FAA Regulations, HIPAA Policy, 10-key, ICD-9 codes, Bank Secrecy Act (BSA). Corporate Best Practices-Bilingual: Tagalog/English
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