Ana Larson
Driving Customer Experience, Operational Excellence & Financial Performance Across Contact Center and BPO Operations
- Role
- Director, Participant Services at Mutual of America Financial Group
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Ana Larson
With over 20 years of experience, I specialize in operational excellence, driving performance, and service standards. As Director of Participant Services at Mutual of America Financial Group, I lead initiatives designed to enhance employee development and implement coaching strategies that align with our organization\'s strategic goals. My focus is on fostering strong team collaboration, optimizing processes, and ensuring compliance with industry regulations. I am committed to empowering teams to achieve high performance and create solutions that improve business metrics and elevate customer experiences.
Experience
Director, Participant Services
Mutual of America Financial Group
Jul 2023 — Present · Phoenix, AZ, US
Education
University of Phoenix
BS, Business /Communications
Harvard Business School Online
Certificate in Organizational Leadership
University of Phoenix
Master of Business Administration (MBA), Human Resources Management and Services
Escuela Superior Gabriela Mistral
High School Diploma
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