Ana H.
Customer Service Representative @Wesco
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WORK HISTORY
Customer Service Representative @Wesco
Toronto, ON, CA
Support counter and phone sales for security systems, including alarms, access control, and surveillance. Assist customers with product selection, technical questions, quotes, and availability. Process customer orders, manage inventory, and coordinate with internal teams to ensure smooth daily operations.
EDUCATION
BrainStation
Certificate, Data Science
Universidad del Desarrollo
Master's degree, Data Science
UCAB - Universidad Católica Andrés Bello
Bachelor's degree, Telecommunications Engineering
ABOUT ANA H.
Hey there! I\'m Ana, a Telecommunications Engineer with a strong background in data science and hands-on experience in both the telecom and security systems industries.My career has taken me from analyzing network performance and customer behavior at Telefónica to supporting clients in my current role at Wesco, where I assist with sales and technical guidance for alarms, access control, surveillance systems, and more. This blend of technical, analytical, and customer-facing experience helps me connect data with real-world solutions.With over 3 years of experience in data analytics and data science, I’ve developed predictive models, automated reporting processes, and delivered insights that support strategic decision-making. I’m passionate about using data to improve operations, enhance customer experience, and drive business outcomes — whether through dashboards, SQL queries, or direct client interactions.Here’s what I bring to the table: Customer Service and Sales Support Security and Telecom Systems Knowledge Data Science and Advanced Analytics Data Analysis and Reporting Business Intelligence (Power BI, Tableau) SQL and Python for Data Exploration Process Optimization and Insight Generation Bilingual Communication (English and Spanish)Outside of work, I’m a passionate cook and love exploring new places on my bike. Collaboration and excellence are values I live by.You can explore some of my data projects on GitHub: github.com/amharringthon\"Nothing in life is to be feared; it is only to be understood.\" – Marie CurieLet’s connect! Reach out to me on LinkedIn or email me at a••••••••@gmail.com.
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