Ana Carolina Ferraz
Customer Experience and Service Excellence Leader
- Role
- Head of On-site Customer Experience at Embraer
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Ana Carolina Ferraz
Strategic Customer Experience leader over 10 years of focus in luxury-grade, high-touch…
Experience
Head of On-site Customer Experience
Sep 2020 — Present · Melbourne, FL, US
Education
University of Illinois Urbana-Champaign
Master of Business Administration - MBA
2019 — 2022
Ritz Carlton Leadership Center
Service Excellence & Memorable Customer Service
The Protocol School of Washington
Intercultural Etiquette and Protocol Trainer
Istituto Europeo di Design - IED São Paulo
Bachelor's Degree, Industrial and Product Design
2009 — 2011
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