Ana Carolina Baseio
Se Associate Process Manager, Customer Complaints @Capital One
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WORK HISTORY
Se Associate Process Manager, Customer Complaints @Capital One
Toronto, ON, CA
EDUCATION
FGV - Fundação Getulio Vargas
Master's degree, Corporate Finance, Controllership and Economics
ESPM Escola Superior de Propaganda e Marketing
Bachelor, International Relations, with emphasis in Marketing and Business
University of Toronto - Rotman School of Management
Master of Business Administration - MBA
SKILLS
ABOUT ANA CAROLINA BASEIO
Dynamic and analytical professional with an MBA from the Rotman School of Management – University of Toronto (2021) and a proven record of driving process optimization, risk reduction, and operational excellence. Skilled in leading cross-functional initiatives, leveraging data to improve performance, and implementing sustainable process improvements that enhance service quality, compliance, and customer experience. Recognized for fostering collaboration, problem-solving with data-driven insights, and delivering measurable business results. Highlights include- End-to-end process management and optimization- Cross-functional collaboration with technology teams to enhance systems and workflows- Change management and process documentation- Lean Six Sigma Green Belt- SQL- Performance measurement and KPI monitoring
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