Ana Bonilla
Resolution Support Assistant @United Educators
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WORK HISTORY
Resolution Support Assistant @United Educators
Accurately and timely set up new claims.• Send out Acknowledgement Memos and General Drawer letters•Complete ISO claim search •Data entry of vendor information into Salesforce. •Monitoring of Support email inbox and responding to inquiries in a timely manner. •Answering Claims AA phone line and reviewing and responding to voicemails. Scanning and Indexing incoming mail. •Timely scheduling of Quarterly calls, including accuracy of updating the Quarterly Call Dashboard.•Pulling reports including Quarterly Call report, EDW and other reports as needed.•Proficient in setting up meetings using new Video Conferencing technology in all meeting rooms.•Participate in at least 2 projects outside of routine Support Assistant tasks to be documented in Halogen.•Perform various tasks as assigned and meeting deadlines.
EDUCATION
Year Up United
Client Services & Sales Support
Montgomery College
General Studies
ABOUT ANA BONILLA
Experienced Sales Development Executive with a demonstrated history of working in the computer software industry. Skilled in Microsoft Word, Deal Closure, Employee Training, Sales Strategy, and Consumer Services. Strong sales professional training with Year Up.
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