Ana Bavcevic
Application Analyst @Teagasc
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WORK HISTORY
Application Analyst @Teagasc
Carlow, IE
Application analyst for Microsoft CRM - working on the migration project from CRM on prem to D365 on Cloud-Microsoft CRM support- collaborate with 3rd party vendor, lease between business and technical solution teams, organising releases, smoke testing, update existing documentation on processes, mapping new processes and procedures in Visio- Active Directory- creating new users, restarting passwords, adding security groups- Microsoft SQL server management studio- running scripts for monthly reports- Microsoft D365 CE- part of the project team, working on the migration CRM on Prem solution to Microsoft D365. Working closely with Project manager to make sure all requirements are captured, and addressed. Participating in workshops requirement gathering, preparing test plan documentation, organising test samples.
EDUCATION
Zagreb University of Applied Sciences
Bachelor’s Degree, Information Technology
SRCE - academic education network
HTML- CSS - JavaScrpit
Dublin Business School
Higher Diploma in Data Analytics , Data analysis
Machina
Adobe Photoshop, digital drawing
CISCO
CCNA, Computer Systems Networking and Telecommunications
Land Surveying Technical school
High School, Mapping technition/ land surveyor
SKILLS
ABOUT ANA BAVCEVIC
Business system support specialist with a demonstrated history of working in the non-profit organization. Experienced in Microsoft Dynamics 365 CE business system support and administration, manual software testing in Jira, UAT. Certified in ISTQB from SQS academy.Experience in financial and logistic sector, using Dynamic CRM, and CRM 365.
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