Ana B. Heredia Diaz

Strategy & Management Consulting Senior Manager @Management Solutions

London, GB

Working as a senior manager for the London office of an international consulting firm, leading the Strategy and Organisational Transformation practices. Project experience includes, amongst others- Assist the CEO and Chief of Staff of a UK large insurer on strategic initiatives across the organisation- Redesign of organisational structure of a UK large insurer to support the definition of the workforce of the future- Definition of a digital transformation programme for a large UK bank- Definition of target operating models for customer service in contact centres and complaints handling in a large UK bank- Re-design of organisational structure and operating model for internal and external reporting in a large UK bank- Design of the training and communication strategy for customer service in contact centres and branches in a large UK bank- Design and implementation of the data retention strategy for the HR area in a multinational energy company (including operating model, training and communication, policies and guidelines creation, etc.)- Diagnostic assessment of potential acquisitions and commercial due diligence of Spanish financial institutions by an American private equity firm- PMO for HR area in the acquisition of a UK financial institution by a European bank- Led a team of developers working on a Agile environment on the design, building and testing of a mathematical data-driven model to determine the optimal branch network of a large UK bank - Led a team of >10 consultants in the assessment and implementation of the target solution for the regulatory reporting model of a UK bankExperience gained apart from the above includes the elaboration of commercial proposals, delivery of internal training to other consultants (Corporate Strategy, Consulting Methodology, Project Management and others) and participation in promotional corporate activities and recruitment

Universidad Pontificia Comillas

MSc Business Consulting

Newcastle University

Business Management & Economics, Erasmus Exchange Programme

Loyola University Chicago

Public Speaking and Critical Thinking Course, International Exchange Programme

Universidad de Granada

BA Hons, Law & Business Management

Alhambra High School

Bachillerato

Universidad Autónoma de Madrid

Postgraduate Studies in Business Management & Foreing Languages

Universidad Nacional de Educación a Distancia - U.N.E.D.

Master of Education - MEd