Anoushka Halder
UX Research at Conversational AI, BECU | MS HCDE at UW
- Role
- Ux Researcher, Conversational Ai at BECU
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Anoushka Halder
I’m a product designer currently based in Seattle, WA, and a master’s student at the…
Experience
Ux Researcher, Conversational Ai
Jun 2025 — Present · Seattle, WA, US
Conducted a competitive analysis of 10+ AI agents and chatbots, assessing interaction quality to identify best practices and innovation opportunities.Led moderated interviews with 12+ members using LLMs to discover user needs and pain points, followed by thematic mapping to identify key patterns and insights.Evaluated 15+ conversational AI use cases using Likert-Scale based on tone, trust and usability criteria.Collaborated with Product Managers and ML Engineers to shape future-state journey maps and drive Generative AI efforts, resulting in a 30% reduction in support queries.
Education
University of Washington
Master of Science - MS
2024 — 2026
SRM University
Bachelor of Technology - BTech
University of Washington Human Centered Design & Engineering
Master of Science - MS
2024 — 2026
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