Amy Reed

About Amy Reed

A highly versatile and results-driven leader with 25+ years of experience driving impactful change across diverse sectors, including B2B SaaS, travel technology, ecommerce and hotel/resort management. Proven ability to seamlessly blend strategic thinking with operational excellence, delivering significant improvements in product lifecycles, operational efficiency, and revenue growth. Focused on driving customer-centric solutions and building high-performing teams. Core Expertise:* Product Strategy & Operations * Product Portfolio Management * Global Operations & Distribution * Hotel/Resort Management * Product Development & Implementation * Data Analysis & Visualization * Stakeholder Management & Influence Key Achievements:* Product & Program Innovation:* Grew audience by 300% and increased engagement via innovation (TNL Go for Professionals)* Developed new product increasing revenue by 20% and VPG for Sales (Concierge Go SaaS and PaaS)* Produced the portfolio\'s most successful membership program with booking propensity above 15%* Operational Excellence:* Led multiple hotel/resort transitions and teams to achieve top performance awards, all growing 5%+ in Overall Experience and Net Promoter Score * Optimized booking process via hotel integrations for tour stays for 220k+ annual reservations * Led Global Operations, Technical Teams and BPO partnerships for 1.3m+ members and customers * Implemented processes and automations to improve operational efficiency, with speed to market increasing by more than 30%* Global Strategy & Implementation:* Led innovative strategy, implementation and global operations of distribution, generating increases of 300% annually to transactions * Innovative creator of Travel Credits as a response to the pandemic, saving $3m+ and creating a new industry strategy * Strategized and led implementation of a new fraud tool, reducing losses of $20m+ annually * Led organizational alignment of emerging technology, producing estimated savings of $5 million annually Passionate about leveraging technology to innovate, building high-performing teams, and delivering customer-centric solutions across the industry. Seeking opportunities to utilize my diverse leadership experience to drive growth and innovation in product operations, product management, or hotel/resort leadership. Industry Focus: Travel & Hospitality, Resort Management, Travel Technology, E-commerce, Travel Services, Consulting Contact me directly on LinkedIn or at a•••••••@elevatetravelpros.com

Experience

1. Founder & Principal Consultant

   Elevate Travel Solutions

   Aug 2024 — Present · FL, US

   Provided strategic consulting services to ecommerce, membership, travel, and hospitality executives.• Implemented technology solutions to improve operational efficiency and elevate customer experience.• Developed revenue growth strategies to drive success in the industry.• Supported Hotels and Resorts with new opening, transitions and performance improvement.• Provided services as needed to support enhancements, implementations and expansion for short-term and long-term projects.