Amy Byers
Sr. Manager, Service Operations, A1A Aetna
- Role
- Senior Manager Service Operations at Aetna, A Cvs Health Company
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Amy Byers
Call Center Manager with 10+ years of healthcare leadership experience and more than 15 years of experience in a managed care environment. Track record of successfully coaching and developing hundreds of individuals to succeed in their roles and helped dozens promote within the organization. I pride myself on the ability to quickly build meaningful relationships with internal and external stakeholders. I have a passion for providing exceptional service and support to those in the areas of my responsibility.
Experience
Senior Manager Service Operations
Jan 2022 — Present
Skills
- Quality Assurance
- Medical Terminology
- Business Analysis
- Medical Billing
- 5 Why
- Healthcare Management
- Risk Management
- Defining Requirements
- Microsoft Office
- Data Entry
- Customer Service
- Strategic Planning
- Building Relationships
- Hipaa
- Health Insurance
- Managed Care
- Problem Solving
- Operations Management
- Solution Implementation
- Project Management
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Proactive Self-Starter
- Outlook
- Process Improvement
- Talent Management
- Analysis
- Medicaid
- Visio
- Insurance
- Business Process Improvement
- Access
- Microsoft Outlook
- Leadership
- Software Documentation
- Communication Skills
- Coaching
- Performance Management
- Management
- Team Building
- Healthcare
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