Amy Stewart
Business Systems Analyst Manager, Operational Excellence @Huntington National Bank
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WORK HISTORY
Business Systems Analyst Manager, Operational Excellence @Huntington National Bank
Birmingham, AL, US
Huntington National Bank acquired Cadence Bank)Huntington is a regional bank with over $200 billion in assets and branch locations.Lead and champion various enterprise projects tasked with identifying process improvements and cost savings; focus on resource planning and best practice growth initiatives. Follow Lean principles, lead stakeholder meetings, create detailed process maps (using BPMN standards), document inefficiencies, perform root cause analysis, recommend improvements, present findings to executive group.
EDUCATION
Belmont University - Jack C. Massey Graduate School of Business
Master of Business Administration (MBA)
University of Alabama
Bachelor of Science (BS)
Enterprise State Community College
Associate of Science (A.S.)
SKILLS
ABOUT AMY STEWART
I am a senior operations leader with substantial experience across diverse industries (including start-ups) and recognized for guiding operational strategy, cutting costs, improving customer satisfaction, increasing stakeholder engagement, and implementing Lean methodologies.Throughout my career I have been instrumental in developing efficient processes, managing vendors, and leading cross-functional teams to achieve key business objectives. I possess expertise in creating SOPs, managing KPIs, monitoring SLAs, and developing performance metrics to drive operational excellence.Growing up as a proud Army brat ingrained within me an unwavering work ethic and a strong sense of integrity. This upbringing also exposed me to diverse cultures, which has proven invaluable in shaping my professional journey. Key Career Highlights: Achieved 75% reduction in production times by steering team of 3 operations managers and 52 indirect reports across 4 states and India. Headed vendor contracts totaling $1.8M annually; directed SLAs and negotiated/consolidated contracts to realize 10% YOY cost reduction. Led enterprise-wide project to replace core system and affiliated vendor; created resource and training materials; conducted training for 500+ employees. Completed high-profile project with $100K surplus from $1.5M budget. Owned lifecycle of $1.4M, 5-year federal grant project to enhance student retention by 10%; surpassed goal in year 4. Developed, created, and published multiple SOPs, training guides, and policies and procedures manuals from nothing.SKILLS:• Budgeting & Forecasting• Capacity Management• Data Analysis• Financial Reporting• Operations Management• Performance Management• Process Improvement• Production Management• Project Management (PMP certification in progress)• Records Management• Remote (Skype, Teams, Zoom)• Strategic Planning• Vendor ManagementINDUSTRY EXPERTISE:• Business-to-Business (B2B)• Cross-Functional Leadership• E-Commerce• Functional and matrix organizations• Invoice Processing• Key Performance Indicators• Lean Six Sigma Green Belt• Objectives & Key Results (OKRs)• Performance Metrics• Policies & Procedures Development• Quality Assurance (QA)• Quality Control (QC)• Service Level Agreements (SLAs)• Software-as-a-Service (SaaS)• Stakeholder Engagement• Standard Operating Procedures Development (SOPs)TECHNOLOGIES:• BankTEL• Concur• Dayforce• Footprints• Google Suite• Helix• Microsoft Office Suite• NetTrax• QuickBooks• Salesforce• Smartsheet• Visio• Workfront
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