Amy Schrauf

About Amy Schrauf

Customer Success leader with over a decade of experience managing strategic enterprise accounts across SaaS and enterprise technology sectors. Proven track record in driving customer adoption, retention, and expansion. Adept at aligning customer goals with product capabilities, leading cross-functional teams, and delivering measurable business outcomes.

Experience

1. Enterprise Customer Success Manager

   Okta

   Jan 2022 — Present · Brooklyn, NY, US

   I work with our enterprise clients of various account sizes and industries, focusing on customer retention and revenue growth. Using scalable & strategic planning, I partner with each customer to ensure they reach (and clearly define) their goals, reach the ROI we\'re bringing to their organization, and are made aware of all current and upcoming features Okta offers.* Drive onboarding and adoption strategies tailored to enterprise needs* Deliver strategic QBRs with C-level stakeholders* Proactively identify risk and drove customer health initiatives* Partner cross-functionally with internal stakeholders to align on goals and drive execution

Education

• Miami University

  BA, International Studies/French minor

  2007 — 2011

Skills

• Team Building
• Applicant Tracking Systems
• Outlook
• Microsoft Word
• Team Leadership
• Customer Service
• Microsoft Office
• Staffing Services
• Sourcing
• Training
• Photoshop
• Public Speaking
• Technical Recruiting
• Recruiting
• Powerpoint
• Microsoft Excel
• Internet Recruiting
• Time Management
• Social Media
• Event Planning