Amy R. Waters

Experience

1. VP, Global Customer Success

   Backblaze

   Mar 2025 — Present

   Backblaze helps over customers in 175+ countries manage more than four exabytes of data with solutions that are simple, affordable, and trusted: Computer Backup, Business Backup, B2 Cloud Storage, and our high-performance B2 Overdrive offering.I lead Customer Success, ensuring our customers realize the full value of Backblaze. Guided by our values of fairness, transparency, and open communication, my team partners with customers across onboarding, adoption, and growth to build long-term trust and measurable outcomes.

Education

• University of Georgia - Terry College of Business

  Master of Business Administration (MBA)

• Grady College of Journalism and Mass Communication, University of Georgia

  Bachelor's degree

Skills

• Strategic Planning
• Employee Relations
• Process Improvement
• Employee Engagement
• Strategy
• Team Building
• Team Management
• Telecommunications
• Operations Management
• Customer Service Operations
• Customer Engagement
• Reporting Metrics
• Data Analysis
• Provisioning
• Customer Service
• Account Management
• Training
• Customer Insight
• Employee Training
• Operating Budgets
• Conflict Resolution
• Hiring
• Budgets
• Conflict Management
• Salesforce.com
• Project Planning
• Journalism
• Performance Metrics
• Vendor Management
• Vendor Relationships
• Team Leadership