Amy Robards

About Amy Robards

The healthcare operations space requires a proactive, pragmatic approach to leadership rooted in an ability to translate goals into tangible strategies while integrating sustainable solutions into existing framework to advance organizational goals by improving processes, overhauling stagnant infrastructure, enhancing operational roadmaps, and providing expert oversight of key projects, partnerships, and performance-related initiatives. As a leader in the field with more than 30+ years of experience navigating various industry verticals, I have demonstrated an ability to inspire a collective vision while holding individuals and teams accountable for setting, attaining, and expanding on core operational objectives while delivering against requirements and achieving notable satisfaction on behalf of clients. I seek to inform data-driven decisions, mentor staff, address and remediate claims issues, and optimize spending—leveraging strong communication, interpersonal, and relationship management skills to build a trusted foundation for ongoing engagements. My professional growth has been rooted in my commitment to pursuing a higher standard of excellence and in my ability to leverage an unconventional, pragmatic approach to process and people management that fosters better outcomes, drives growth, and delivers results where they’re needed the most in the medical and patient-care space.

Experience

1. Director, Delivery

   Catalyst Solutions

   Jan 2023 — Present · Greenwood Village, CO, US

   Manage to claim and provider data quality and production deliverables and contractual metrics for flagship healthcare BPO clients- Increased adherence to claims metrics by 80% by identifying, remediating and training on quality issues and identifying and eliminating production waste- Created a bonus program to incentivize claims examiners related to quality and production metrics- Act as escalation point of contact servicing client leadership- Identify AI opportunities to enhance quality, turn-around-time and offer process improvements- Work with offshore teams

Education

• The George Washington University

  BA, Psychology and Criminal Justice

Skills

• Leadership
• Employee Benefits
• Healthcare Information Technology
• Credentialing
• Hmo
• Hipaa
• Network Development
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Vendor Management
• Strategy
• Medicare
• Quality Improvement
• Healthcare Claims Research
• Process Improvement
• Team Leadership
• Insurance
• Healthcare
• Virtual Teams
• Health Policy
• Managed Care
• Performance Improvement
• Healthcare Information Technology (Hit)
• Pharmacy Benefit Management
• Team Building
• Physician Relations
• Strategic Planning
• Healthcare Consulting
• Medicaid Managed Care