Amy K.

About Amy K.

With over four years of experience in customer engagement and account management, I thrive on building authentic relationships and delivering exceptional service. As a VIP Sales Associate at DraftKings Inc, I am passionate about creating personalized experiences that align with the company\'s mission to enhance player satisfaction and loyalty. By leveraging strong interpersonal skills and a problem-solving mindset, I aim to contribute to a culture of continuous improvement and innovation while supporting both team and organizational goals. At DraftKings Inc, I work with high-potential players, evaluating their eligibility for VIP programs and optimizing strategies for engagement. Collaborating with my team, I contribute to onboarding improvements and assist with business acquisition efforts for new state product launches. Through effective communication and relationship-building, I help ensure a positive and seamless player experience while supporting the growth of our VIP program.

Experience

1. Vip Sales Associate

   DraftKings Inc.

   Sep 2024 — Present · Philadelphia, PA, US

   Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.Effectively evaluate a player\'s potential for placement in the DraftKings VIP Program. Assist in developing and optimizing strategies for player engagement and qualification. Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience. Contribute to business acquisition efforts for new state product launches.

Education

• Suffolk University

  Bachelor's degree, Sports Marketing and Business Management

• Western Reserve Academy

  GED