Amy Osten

About Amy Osten

As a visionary, empathetic, and results-driven leader, I excel at the intersection of sales operations, complex project management, and high-level stakeholder engagement. I am an effective collaborator with a strategic mindset, and am committed to driving strategic objectives, elevating performance, and growing profitability.As a top performer recognized for integrity and ability to transform client relationships, I also grow key accounts through strategic creativity, innovative problem-solving, and exceptional client service.Lastly, my focus extends to implementing operational, procedural, and administrative improvements while I also enhance efficiencies and quality standards at every level.

Experience

1. Senior Account Executive

   Taylor Corporation

   Jan 2014 — Present · Omaha, NE, US

   I was promoted from an Account Executive role for exceptional performance and leadership in driving $6M YOY growth. In this role, I manage all aspects of key account project and communication needs. In addition, I transformed the company’s sales performance as one of the leading sales representatives. In this capacity, I also manage a 25-person team and oversee end-to-end production and distribution of 150+ products across 9.5k locations multiple times per year. • Achieved $12.9M in FY24 sales, a 15% increase in portfolio sales from FY23. • Drove 179% sales growth from FY22 to FY23 through a comprehensive upgrade of the company’s production processes, consequently optimizing profitability and operational capacities. • Rebuilt a struggling client account through strategic leadership, growing the sales from $2M to $8M while improving the operating margin from -2% to 28%. o Managed a $450k pop-up office project, including ideation, design, implementation, configuration, and successful testing at 18 locations in addition to ultimately going live across 332 locations. o Developed and implemented a customized project management and visualization dashboard to ensure real-time progress tracking, on-time delivery, and accurate financial management. • Standardized client processes and developed training manuals, facilitating operational excellence, service quality, and overall consistency. • Curtailed costly downtime and minimized communications errors by overseeing the implementation of and migration to a new ERP system. • Expedited issue resolution timeline. • Identified operational and procedural improvement opportunities spanning sales, customer service, and production departments. • Demonstrated exceptional customer service and flexibility when collaborating with stakeholders. • Received the highest scores for client satisfaction for four consecutive years.

Education

• The University of Iowa Tippie College of Business

  Bachelor of Arts

Skills

• Sales Presentations
• Microsoft Excel
• Powerpoint
• Outside Sales
• Print on Demand
• Sales Growth
• Building Business Relationships
• Contract Negotiation
• Computers
• Trade Shows
• B2b
• Direct Marketing
• Labels
• Cold Calling
• Business
• Direct Sales
• Sales Operations
• Managed Print Services
• Salesforce.com
• Print Management
• Lead Generation
• Offset Printing
• Qualifying Prospects
• Photoshop
• Sales Management
• Solution Selling
• Variable Data Printing
• Marketing Strategy
• Key Account Management
• Major Accounts
• Marketing
• Strategy
• Crm
• Strategic Planning
• Training
• New Business Development
• Graphic Design
• Account Management
• Digital Printing
• Wide Format Printing