Amy Owens
Success Manager
- Role
- Xm Success Manager at Qualtrics
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Amy Owens
25 years of experience, specializing in solution consultation, customer experience analytics, client management, project management, and process improvement efforts. Proven ability to adapt to and manage complex cross-functional projects efficiently and successfully. Experience working in both autonomous and team-driven environments, consistently seen as a \"go-to\" person throughout the organization.
Experience
Xm Success Manager
Jul 2021 — Present · MI, US
Ensure clients are realizing the value of contracted solution from signature through to renewal. Primary liaison for all service inquiries related to implementation, insights optimization and value proposition.
Education
California Lutheran University
Bachelor of Arts, Sociology
1996 — 2000
Skills
- Data Analysis
- Segmentation
- Survey Design
- E-Commerce
- Online Survey Design
- Powerpoint
- Microsoft Excel
- Strategic Planning
- Market Research
- Customer Satisfaction
- Training
- Customer Insight
- Quantitative Research
- Business Process Improvement
- Mtab
- Marketing Research
- Survey Methodology
- Ms Project
- Spss
- Product Development
- Enterprise Software
- Leadership
- Project Management
- Competitive Analysis
- Access
- Management
- Process Improvement
- Web Analytics
- Client Liaison
- Analytics
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