Amy Owens

Success Manager

Role
Xm Success Manager at Qualtrics
Location
Detroit, MI, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Amy Owens

25 years of experience, specializing in solution consultation, customer experience analytics, client management, project management, and process improvement efforts. Proven ability to adapt to and manage complex cross-functional projects efficiently and successfully. Experience working in both autonomous and team-driven environments, consistently seen as a \"go-to\" person throughout the organization.

Experience

  1. Xm Success Manager

    Qualtrics

    Jul 2021 — Present · MI, US

    Ensure clients are realizing the value of contracted solution from signature through to renewal. Primary liaison for all service inquiries related to implementation, insights optimization and value proposition.

Education

  • California Lutheran University

    Bachelor of Arts, Sociology

    1996 — 2000

Skills

  • Data Analysis
  • Segmentation
  • Survey Design
  • E-Commerce
  • Online Survey Design
  • Powerpoint
  • Microsoft Excel
  • Strategic Planning
  • Market Research
  • Customer Satisfaction
  • Training
  • Customer Insight
  • Quantitative Research
  • Business Process Improvement
  • Mtab
  • Marketing Research
  • Survey Methodology
  • Ms Project
  • Spss
  • Product Development
  • Enterprise Software
  • Leadership
  • Project Management
  • Competitive Analysis
  • Access
  • Management
  • Process Improvement
  • Web Analytics
  • Client Liaison
  • Analytics

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Amy Owens — Xm Success Manager at Qualtrics in Detroit, MI, US | Unifers