Amy Mercuri

About Amy Mercuri

My professional curiosity and tendency to hit the ground running have led to award-winning positions of increasing responsibility in sales account management and development within highly competitive industries. The commitment I have to process improvements and flawless implementation at every juncture result in significant savings and high revenue growth for my company. RESULTS CONTAGIOUS ENERGY, QUALITY PERFORMANCE: I foster a positive work atmosphere and greatly value the relationships I have cultivated. Specialties: INDUSTRY SKILLS: Project Management* Operations Management* Negotiation* Policy & Procedures* Motivational Leadership* Program Development* Relationship Management* Process Improvement PROFESSIONAL ATTRIBUTES: Adaptable* Efficient* Motivated* Problem Solving Skills* Analytic* Collaborative* Excellent Communication Skills* Self-Starter PERFORMANCE: Process Improvement* Research* Employee Training* Compliance* Creating & Maintaining Policies* Microsoft Office

Experience

1. Business Accounts Manager, Tr B2b

   1-800-FLOWERS.COM, INC.

   Jun 2022 — Present

   Secured repeated and new business of 76.4% and 23.6% respectively in 2022 through execution of robust strategies. Contributes to driving 8% growth over last year and delivered 22.6% over forecast for Q4 despite being down three B2B account managers from last year. Engaged two additional admins on a “trial” basis with a keen focus on increasing teammates\' productivity resulting in permanent admin help and delivering forecasts each month. Generating new business development opportunities by 20% through successful implementation of new prospecting plan, while appointing a Business Development Representative.

Education

• Fashion Institute of Technology

  Beauty Industry Essentials

• South Hills Beauty Academy

  Diploma, Skin Care (Esthetics) and Makeup

• Community College of Allegheny County

  Associate, Business Administration and Management, General