Amy Maziarz
Technical Services Specialist at Medtronic
- Role
- Technical Services Specialist at Medtronic
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Amy Maziarz
I am a highly motivated and energetic Medical Device Technical Services Support…
Experience
Technical Services Specialist
Mar 2020 — Present
Technical Services Specialist, March 2020-Present • Use technical knowledge and expertise in customer service and support to answer questions and resolve issues surrounding Medtronic’s Acute Care and Monitoring product lines which include Brain Monitoring, Capnography Monitoring, Cerebral/Somatic Oximetry Monitoring, Continuous Patient Monitoring, Pulse Oximetry Monitoring, Health Informatics, and Temperature Management• Document, investigate, and resolve product issues and ensure timely and accurate complaint handling and regulatory reporting to comply with industry standards• Work with engineering, sales, product management, marketing staff, and customer support to ensure product availability and address any new requests or issues • Manage projects and work with diverse stakeholders to achieve desired results • Train and mentor new and existing team members and work with cross-functional teams to share information, status, needs, and issues in order to inform and support decision making • Implement enhancements and make adjustments to systems and processes to improve effectiveness and efficiencies of job area and solve problems
Education
University at Albany
BS
University of Colorado at Denver
MPA
Skills
- Analysis
- Leadership
- Application Support
- Team Building
- Management
- Program Management
- Healthcare Information Systems
- Negotiation
- Microsoft Office
- Healthcare Information Technology
- Technical Training
- Teamwork
- Unix
- Cross Functional Relationships
- Problem Solving
- Maintaining Strong Client Relationships
- Troubleshooting Hardware
- Process Improvement
- Cross-Functional Coordination
- Health Information Exchange
- Data Organization
- Microsoft Sharepoint
- Agile Product Lifecycle Management
- Customer Service
- Data Analysis
- Teaching
- Databases
- Customer Relations
- Hl7
- Research
- Data Management
- Lotus Notes
- Access
- Project Coordination
- Technical Services
- Conflict Negotiation
- Cross-Functional Team Leadership
- Client Relationship Building
- Healthcare Information Technology (Hit)
- Project Delivery
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