Amy Madigan
Results-Driven Customer Success Manager | Expert in Education, Training & Relationship Management.
- Role
- Customer Success Manager at Ignite Reading
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Amy Madigan
I believe effective Customer Success starts with clarity, connection, and care—and that\'s…
Experience
Customer Success Manager
Feb 2024 — Present
Manage 30 grant-funded accounts representing $3.4M ARR, building trusted relationships with superintendents, principals, and district leaders, contributing to company-wide Net Promoter Score (NPS) of +67 through responsive partnership and strategic support-Lead 6-week implementations from contract signing to program launch for 1,688 students across multiple districts, ensuring on-time delivery and smooth adoption of 1:1 tutoring model-Apply Science of Reading expertise to coach teachers on evidence-based literacy strategies, resulting in 85%+ weekly student attendance rates and measurable reading growth across portfolio-Maintain high customer satisfaction by resolving support tickets within 48-hour average response time through proactive problem-solving and clear communication with school partners-Analyze student progress data using Tableau dashboards to demonstrate ROI, identify expansion opportunities, and develop success plans that ensure program success metrics align with grant objectives and stakeholder expectations.
Education
University of Pittsburgh
Master of Education - MEd, Early Childhood Education and Teaching
John Carroll University
Bachelor of Arts - BA, Middle School English and Science
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