Amy Cook

About Amy Cook

Technology savvy and hands-on leader, with proven expertise in providing technological solutions for business problems and process improvements through managing the full life cycle of HR Software Technology Projects. Proven track record of driving implementation of key strategic initiatives, delivering high-impact solutions while meeting all timeframes and financial requirements. Strategic leader with proven ability to plan and implementsmall- to large-scale software projects aligning corporate goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Equally capable of building and managing high-performing project teams or working independently to enhance performance.Experienced in overseeing various complex technical functions related to process workflows, functionality deployment, user security, system integrations, and data management. Unparalleled contribution in the innovation of HR systems area by proposing new solutions to business Stakeholders.

Experience

1. Hris Supervisor

   Sutter Health

   Dec 2014 — Present

   Management of HRIS operations for a large healthcare organization. Responsible for a team of HRIS Analysts performing system implementations, upgrades, break/fix support, and application configuration changes. Assessment and anticipation of HR-related needs where HR technology can provide improvements to processes and solutions. Management of the execution of processes to gather detailed business requirements. Development of executive-level reports detailing customer satisfaction scores, net promoter scores, and ticket closure counts. Cultivation of effective relationships with key vendors, HR Business Partners, and HR Senior Leadership Team Stakeholders. Maintenance of contracts, statements of work (SoWs), and service level agreements (SLAs). Promotion of continuous process improvement, managing processes implementations and enhancing HR systems and applications. Assessment of the feasibility of systems enhancements and/or process changes and their impact on HR application and ancillary systems. Identification of operational/functional objectives for business projects by gathering information, evaluating requirements and solutions, authoring functional specifications, and translating ambiguous business problems into recommended concrete data and information solutions. Championed a 100% permanently remote team of 14 since 2019; ensured a competent, motivated team through training, development,counseling, and reviewing the performance of employees. Streamlined daily operations through the development and execution of an Electronic Application Support Tool, and a Work Assignments Inventory Tool Operations Management Delivering Operational Metrics, Escalations, Barrier Removals and Resource Assignments. Drove the HR Technology Roadmap, bringing measurable improvements through automation of business requirements, reducing processcycle times, and improving the employee experience

Education

• University of California, Santa Cruz

  Cert, Software Project Management

  2000 — 2002

• American River College

  Associate of Arts (A.A.), Mangement, Focus: Human Resources

  2006 — 2009

Skills

• Lawson
• Stars
• Ms Project
• Bmc Remedy
• Crystal Reports
• Captivate
• Data Analysis
• Financial Analysis
• Healthcare
• Kronos
• Team Management
• Vendor Management
• Staff Supervision
• Bomgar Client
• Software Project Management
• Disability Management
• Kms
• Pwa
• Tractmanager
• Agile Project Management
• Clinical Support
• Workflow Diagrams
• Movex
• Human Resources
• Business Process
• Visio
• Star
• Process Improvement
• Training
• Leadership
• Hris
• Management
• Project Management
• Employee Relations
• Team Building