Amy Southerland
Director, Process and Support @T Media Sales
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WORK HISTORY
Director, Process and Support @T Media Sales
Manage all software customization projects including enhancements and integrations with systems outside of our company- As project manager, collect business requirements, manage scope, scale and budget, develop User Acceptance Testing plans, create training documentation and conduct training for end-users - Onboard new clients identifying areas of process improvement, establishing communication protocols and guiding staff through change management- Provide clear and concise communication- Collaborate with teams to continually improve business practices and ensure operational excellence- Provide daily support and administration of Salesforce instance, Egnyte and other technology as needed.
EDUCATION
University of South Dakota
BA, English and speech communication
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