Amy L Masterson
Sr. Director, Operations Services, Nordstrom Restaurants and Speciality Coffee I Expert in Strategic Operations Support, Planning, and Implementation | Driving Operational Excellence and Profitability
- Role
- Engagement Lead at Service Physics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Amy L Masterson
Accomplished executive leader with over 20 years of experience driving operational…
Experience
Engagement Lead
Oct 2024 — Present · Seattle, WA, US
Serving as Lead Consultant for Specialty Coffee Client and providing strategic guidance on operational efficiency, customer experience improvements, and workforce management systems and tools. Fostering Collaboration with Client leadership team to implement change management strategies that align with long-term business growth objectives.Driving process optimization and innovation, ensuring Client remains competitive within the industryLeading growth consulting efforts, partnering with Client to develop and execute scalable operational strategiesDeveloping an approach to workforce management, ensuring new tools and systems are accurate, specific, and enable operational success
Education
Lewis & Clark College
BACHELOR OF ARTS, INTERNATIONAL AFFAIRS; Asian and Middle Eastern Studies
1986 — 1990
Brandeis University
MA, Near Eastern/Judaic Studies/Middle Eastern History
1992 — 1994
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