Amy L Masterson

Sr. Director, Operations Services, Nordstrom Restaurants and Speciality Coffee I Expert in Strategic Operations Support, Planning, and Implementation | Driving Operational Excellence and Profitability

Role
Engagement Lead at Service Physics
Location
Seattle, WA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Amy L Masterson

Accomplished executive leader with over 20 years of experience driving operational…

Experience

  1. Engagement Lead

    Service Physics

    Oct 2024 — Present · Seattle, WA, US

    Serving as Lead Consultant for Specialty Coffee Client and providing strategic guidance on operational efficiency, customer experience improvements, and workforce management systems and tools. Fostering Collaboration with Client leadership team to implement change management strategies that align with long-term business growth objectives.Driving process optimization and innovation, ensuring Client remains competitive within the industryLeading growth consulting efforts, partnering with Client to develop and execute scalable operational strategiesDeveloping an approach to workforce management, ensuring new tools and systems are accurate, specific, and enable operational success

Education

  • Lewis & Clark College

    BACHELOR OF ARTS, INTERNATIONAL AFFAIRS; Asian and Middle Eastern Studies

    1986 — 1990

  • Brandeis University

    MA, Near Eastern/Judaic Studies/Middle Eastern History

    1992 — 1994

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Amy L Masterson — Engagement Lead at Service Physics in Seattle, WA, US | Unifers