Amy Faith Lionheart
Member, Patient Experience Leadership Team @Northwell Health
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WORK HISTORY
Member, Patient Experience Leadership Team @Northwell Health
Danbury, CT, US
Conduct purposeful rounding on patients and staff to enhance communication and gather feedback. Support patient experience improvement initiatives, leading to a measurable increase in satisfaction scores. Monitor and analyze patient survey scores, developing targeted plans for improvement that resulted in a boost in overall ratings. Collaborate with interdisciplinary teams at Northwell Health to foster a culture of continuous improvement in patient care.
SKILLS
ABOUT AMY FAITH LIONHEART
Highly skilled administrator with a broad array of talents including fundraising, grant…
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