Amy Leah Lo
Store Manager @Starbucks
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WORK HISTORY
Store Manager @Starbucks
Toronto, ON, CA
Works alongside partners every day to create the Starbucks Experience not only for customers, but for partners. Focuses on building strong, capable teams that feel comfortable in calling Starbucks their Third Place. Responsible for running all aspects of the business, including but not limited to; sales, staffing, inventory, customer service, product quality, loss prevention, cash management, food safety, scheduling, building and equipment maintenance, conflict resolution, performance management, brand promotion, and community involvement. Also works alongside partners as both a barista and keyholder, performing all duties expected of those respective roles. Acts as the sole management figure and direct report to 35+ partners. Maintains a high volume drive thru location that serves over customers per week, and earns over per week. Maintains business plans on a regular basis to address various business needs and develop store performance. Acts as an ideal representative of Starbucks by promoting the Starbucks Mission and Values at all times.
EDUCATION
Western University
Bachelor of Arts (B.A.)
Humber College
Diploma
ABOUT AMY LEAH LO
12+ years of excellent customer service. 7 years and counting of team management. Passionate, relatable, enthusiastic, and hard working. I always strive to improve myself and am constantly looking to hone my skills and move forward in my career. I focus heavily on human relations, interactions and how to build lasting and efficient team work. Ethics and counseling are my areas of educational expertise.
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