Amy Carlin
Director of Client Relations at Bright Horizons Edassist Solutions @Edassist By Bright Horizons
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WORK HISTORY
Director of Client Relations at Bright Horizons Edassist Solutions @Edassist By Bright Horizons
Responsible for retaining and growing employer-sponsored (client) accounts. Primarily overseeing their Bright Horizons EdAssist Solutions Programs.Facilitate and manage the retention and development of (client) accounts to support the company’s expansion objectives.Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements.Renew and negotiate client contracts to optimize company’s financial growth.Develop and execute launch and on-going communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives.Develop and execute launch and on-going communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives.Provide timely and thorough responses to client inquiries and requests on a day to day basis.Analyze program utilization data of client programs, effectively communicate utilization trends to clients and continuously provide strategic direction to clients to meet their organizational objectivesWork closely with all internal operations’ teams to facilitate service delivery, quality control, issue resolution and liaison between the client and Bright Horizons operations.Strategically grow and expand business with existing clients.
EDUCATION
Florida Atlantic University
Bachelor of Education (B.Ed.)
Nova Southeastern University
Master of Education (M.Ed.)
SKILLS
ABOUT AMY CARLIN
Growth leader with 15+ years of experience driving enterprise revenue, retention, and…
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