Amy Kangoroti

About Amy Kangoroti

Risk rarely announces itself loudly. It builds quietly in gaps, in assumptions, in controls that look right on paper but fail under pressure. In highly regulated banking environments, those gaps become MRAs, reputational risk, and regulatory scrutiny.That is where I do my best work.I am a Risk and Controls Governance professional with 15+ years of experience in global banking and financial services. My expertise spans Manager Control Assessment (MCA), regulatory issue management, quality assurance, digital and delivery governance, and executive reporting across large, cross-asset portfolios. I partner across first, second, and third lines of defense to ensure controls are not only designed well but operating effectively in the real world.My approach is calm, structured, and deliberate. I translate complex regulatory requirements into practical, sustainable solutions that frontline teams can actually implement. I facilitate governance forums that create clarity instead of confusion. I strengthen issue lifecycle management so remediation is not reactive but disciplined and measurable. I support regulatory readiness by ensuring alignment across stakeholders, documentation, and control design before the questions arrive.As a senior individual contributor, I lead through influence. I use data-driven insights, thoughtful challenge, and clear communication to move initiatives forward without formal authority. In remote and hybrid environments, I have built trust across regions and time zones, aligning Risk, Compliance, and Business partners toward common objectives.One of the things I am most proud of is being the steady presence in high-pressure moments. I once supported a complex cross-asset regulatory program where timelines were compressed and scrutiny was high. While others focused on urgency, I focused on structure. We clarified ownership, streamlined reporting, and reduced ambiguity in issue tracking. What felt chaotic became manageable. That transformation is why I love governance work.If you are looking for a trusted governance partner who can bring order to complexity, strengthen control environments, and support regulatory confidence at scale, let’s connect.

Experience

1. VP, Quality Assurance, Monitoring & Testing Lead COO Cao (2024 Present)

   Citi

   Jan 2024 — Present

   I sit at the final gate before remediation closes. I lead quality control oversight across 14 frontline business units, challenging control design, validating remediation strategies, and ensuring every outcome can withstand regulatory scrutiny. When milestones hang in the balance, I bring structure, credible challenge, and clarity—helping close 12 regulatory milestones with defensible, audit-ready outcomes. I don’t just review controls. I make sure they hold.

Education

• The University of Texas at Arlington

  Bachelor of Science - BS, university studies

  2017 — 2019