Amy Layne
Director, Service Delivery @Korn Ferry
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WORK HISTORY
Director, Service Delivery @Korn Ferry
Dallas-Fort Worth, TX, US
Coordinate and collaborate on global projects, processes and solutions. Provide all levels of technical support to internal clients. • Analyze data to project IT equipment needs including continuing to successfully navigate the Supply Chain Crisis commencing in late 2020• Planned and implemented a centralized depot service for intake and deployment of all NA end user IT equipment which was later used to roll out the program globally
EDUCATION
Western Governors University
Master of Business Administration - MBA, Information Technology Management
Texas McCombs School of Business
Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications, Artificial Intelligence and Machine Learning
Miami Valley Career Technology Center
Legal Secretary
Western Governors University
Bachelor's degree, Information Technology
Houston Christian University
Women in Leadership Certificate Program
SKILLS
ABOUT AMY LAYNE
Dedicated IT professional with global team experience in development, products, end user computing, project management and asset management. Interest in AI/ML use cases, revenue generation opportunities and productivity improvement using AI. I continuously detail, review and provide insight on workflows and procedures to continually improve IT and Business services. Committed to getting the entire job done using the best possible solution for all involved. Understanding of various development project methodologies and their application for different types of projects. Specialties: AI/ML, Global Process Development, Project Management, Strategic Solutioning, Training, Staff/Vendor Management, Client/Customer Relations, Documentation of Processes and Software, Hardware/Software support and implementations.
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