Amy Gruss

About Amy Gruss

Experienced Instructional Designer known for creative, engaging, innovative learning…

Experience

1. Instructional Designer

   Citi

   Sep 2010 — Present · Irving, TX, US

   Designs and develops all training materials in support of the credit cards line of business-change training, new hire, and other business initiatives- Conducts thorough needs and job tasks analyses to determine training scope, content, and methodology- Ensures proposed solutions will provide desired outcomes & business results- Prepares and presents training design document for approval by stakeholders from business and technology- Works closely with project manager to ensure adherence to project timeline and budget- Develops wide array of interactive training content—web-based training, simulations, instructor/participant guides, job aids—for blended learning solutions, implementing adult learning principles to deliver results-based training- Revises training materials in response to changes in policy and procedures, technology updates, and/or training evaluations and feedback.

Education

• Southern Methodist University

  BA

  1994 — 1997

Skills

• Training Delivery
• Captivate
• Adult Learning Theory
• Software Documentation
• Performance Consulting
• Learning Management
• Blended Learning
• Interviews
• Leadership Development
• Instructor-Led Training
• Leadership
• Workshop Facilitation
• Instructional Design
• Employee Training
• Snagit
• Learning Management Systems
• Addie
• Project Management
• Technical Documentation
• Technical Writing
• Consulting
• Technical Training
• Framemaker
• Coaching
• Training
• Analysis
• Needs Analysis
• Scorm
• Career Development
• Training Facilitation
• Adult Education
• Quality Assurance
• Hands-on Training
• Organizational Learning
• E-Learning
• Organizational Effectiveness
• Distance Learning
• Content Development
• Performance Improvement