Amy Frankenthaler
- Role
- Associate Customer Success Manager at Suzy
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Amy Frankenthaler
As a Customer Success Manager at Suzy, I leverage my market research expertise and…
Experience
Associate Customer Success Manager
Aug 2022 — Present
Manage and oversee day-to-day client relationships with a roster of top brands in various industries -Leverage product experience to transform the Qualitative product offering and become a liaison between teams to ensure a sense of urgency and excellence for all products -Consult with clients on Market Research best practices to empower usage of the Suzy platform and encourage clients throughout their journey with Suzy -Gather and analyze client feedback to inform the product development roadmap -Staying on top of industry trends for all clients that I support -Provide strategic recommendations for research planning to deliver on clients\' business goals -Work cross-functionally with Research Teams (Quant and Qual) to ensure a smooth process for the wide variety of products Suzy offers
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