Amy Krell
Business Manager & Service Lead - CSO WW BSO at Microsoft
- Role
- Service Lead - Microsoft at Bluehawk Consulting Now Tsg
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Amy Krell
Self-motivated, service focused professional seeking to leverage both experience and…
Experience
Service Lead - Microsoft
Jul 2023 — Present · Redmond, WA, US
Partner with CSO Hub development team to launch BSO onboarding experience. Act as the representative for BSO to provide business requirements and completed testing with team to ensure requirements are met. • Managed Partner Offboarding for the BSO team and led project to completion.• Manage BSO ROB and acted as liaison between the CSO Business Managers and the BSO team to bring actions and updates to the team.• Created and maintain the BSO Walking deck with information on the team and updated goals and KPIs.• Maintained all distribution lists for the larger BSO organization to ensure communications were being sent to the correct groups. • Lead quarterly Community Calls. Tasks include, but are not limited to, speaker line up, agenda, deck build, notes and follow up, feedback forms etc. • Own the build out of quarterly communication, Tone from the Top, and Monthly BSO Newsletter, BSO Bulletin.• Create best practices and workflow excellence that supports continuous process efficiency and KPI improvements for Outsourced Team.• Coordinate quarterly surveys for KPI measurement for Outsourced Team.• Lead monthly business review (MBR) meetings with Microsoft stakeholders regarding the Outsourced Agreement.• Manage peer-to-peer training of processes and tools to ensure continuity in knowledge and bridge any gaps that occur due to attrition.• Process improvement – help identify ways in making tooling or processes more efficient.
Education
Central Washington University
Bachelor of Arts
2005 — 2009
Skills
- Newsletters
- Strategy
- Microsoft Office
- Photoshop
- Marketing Strategy
- Indesign
- Marketing
- Marketing Communications
- Public Speaking
- Adobe Creative Suite
- Customer Service
- Time Management
- Public Relations
- Email Marketing
- Project Management
- Account Management
- Social Media
- Event Planning
- Grant Writing
- Social Media Marketing
- Microsoft Excel
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