Amy Payne Fink

About Amy Payne Fink

I’m a strategic, customer-centric leader with 10+ years of experience building and scaling Customer Success, Experience, and Operations teams in high-growth SaaS and professional service environments.I specialize in designing scalable customer frameworks, aligning cross-functional initiatives, and leading high-performing teams that drive retention, satisfaction, and sustainable growth. My focus spans the full post-sale lifecycle, from onboarding and implementation to renewals and expansion, creating clarity, consistency, and measurable impact at every stage.Known for bridging strategy and execution, I combine operational rigor with empathetic leadership to deliver results. I partner closely with executive teams to strengthen customer health, reduce churn, and build systems that scale without losing the human touch.

Experience

1. Head of Customer Success

   Luxnomads

   Sep 2025 — Present

   As Head of Customer Success at LuxNomad, I lead all customer-facing departments, including Customer Success, Concierge, and On-the-Ground teams across Europe and North America. My role sits on the leadership team, where I oversee the full client journey from onboarding through renewal, ensuring every touchpoint reflects our signature 5-star, luxury-level service.I partner closely with our founders to scale operations, build team structure, and design systems that balance high-touch personalization with operational efficiency. My focus is on driving retention, optimizing the client experience, and building a Customer Success engine that empowers our teams to deliver white-glove excellence at scale.At LuxNomad, we’re redefining luxury relocation, transforming global moves into joyful, life-changing experiences. I’m passionate about scaling with purpose, leading empathetically, and ensuring that as we grow, we never lose the heart-centered, client-first service that defines us!

Education

• Ball State University

  Bachelor of Science, Business Marketing

  2007 — 2011