Amy Tessitore
Creative & innovative EdTech professional and public speaker with a deep sense of empathy, dedicated to building meaningful customer relationships and driving exceptional customer success outcomes.
- Role
- Director, Global Services Delivery at Moodle
- Location
- Schenectady, NY, US
- LinkedIn followers
- 500 followers
About Amy Tessitore
Innovator | Knowledge seeker | EdTech Authority | Educator | Transformative Leader | Customer Success ExpertI am an accomplished Educator and Customer Success Leader who employs transformative leadership practices to develop and grow teams, craft solutions to drive success, and create a culture of proactive client intervention and support. I am truly invested in creating strong relationships and helping clients achieve their goals.Leveraging my 15+ years in the industry and a passion for open source, I am the co-creator of EdTech Chats, an accomplished speaker and presenter, and a regular blog and article contributor on topics related to education, L&D, EdTech, and accessibility, equity, and inclusion.
Experience
Director, Global Services Delivery
Feb 2025 — Present
Bring together, lead, and inspire Moodle\'s global Custom Development, Learning Design, Customer Success and Infrastructure teams to delivery service excellence, exceeding client expectations.Develop and implement strategic plans for design and build of new Moodle Services, including custom solutions, integrations, themes, applications, consultancy services and certificationsFinancial management, including budget and forecast setting, cost and revenue managementDevelop and maintain strong relationships with clients in order to deliver world class customer service across our Services Delivery business units
Education
Northcentral University
Doctor of Education - EdD (ABD), Learning Analytics
2019
Western Governors University
Master of Education - MEd, Instructional Design
2015
The College of Saint Rose
B.S., Environmental Affairs
2004
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