Amy e Cross

Senior Consultant @Its - Insurance Technology Services

US

ITS is an insurance consulting and services firm with practices in Property & Casualty, Life & Health, Data Services and Training and Development. ITS provides implementation support (including project management, business analysis, testing, and data conversion), process improvements (including PMO establishment, QA, and production support), and change management (including training, organizational change, and BPR). ITS is based in Dallas, TX. Developed and delivered comprehensive software training materials with a focus on workflow and process enhancement Collaborated with a team of industry and training experts to ensure a smooth learning transition tailored to user needs and efficient process Created detailed documentation, curriculum, and training programs for a major Workers Compensation carrier for Guidewire\'s Claim Center Assessed training requirements and developed necessary materials, resulting in a 100% pass rate for Claims Adjusters Training Course Defined processes for future client/user engagement and produced training resources for Guidewire Policy Center Delivered training via live, remote, and eLearning modalities

University of Maine

University Studies, Multi-/Interdisciplinary Studies, General

University of Maine

Master's degree, Interdisciplinary Studies

University of Maine

Interdisciplinary PhD, Multi/Interdisciplinary Studies - Virtual Technology, Human-Computer Interaction, Peace and Reconcil