Amy Cromer

About Amy Cromer

I am a bold and tenacious individual with an extensive background in writing, editing, conflict management, retail, organizational operations, events, and hospitality. This diverse portfolio of experience leveraged with my knowledge and passion, creates the ability for me to write in include ways that appeal to various audiences. I believe that learning about people and connecting with them where they are in their lives is imperative to building relationships and creating engaging content.

Experience

1. Customer Relations Manager Chick-fil-a

   Lane Supply Inc

   Aug 2022 — Present · Arlington, TX, US

   Chick-fil-a Account Manager- multi-functional across all projects and platforms • Construction Project Management for new and existing canopy construction for Chick-fil-a• Deescalation of conflicts impacting project to maintain deadlines • Schedule and manage subcontractors to effectively build out projects• Document and reported job progress • Communicate effectively and efficiently with all contractors to successfully manage canopy installs • Manage project changes in scheduling and expectations • Provide directions, expectations, and accountability for scheduling • Mediate personnel, equipment and customer conflicts in a timely manner

Education

• Kennesaw State University

  Bachelor of Science (BS), Communication/ Organizational Communication

  2010 — 2015

• Kennesaw State University - School of Conflict Management, Peacebuilding and Development

  Master of Science (M.S.), Conflict Management

  2015 — 2016

Skills

• Social Networking
• Sales Management
• Retail
• Event Planning
• Public Speaking
• Retail Sales
• Communication
• Microsoft Word
• Facebook
• Store Operations
• Customer Service
• Social Media
• Fashion
• Store Management
• Sales
• Leadership
• Marketing
• Time Management
• Customer Satisfaction
• Loss Prevention
• Driving Results