Amy Cragerud

Experience

1. Program Manager

   Tango

   Feb 2022 — Present

   Manage a diverse portfolio of strategic initiatives that drive business growth across multiple organizational functions, ensuring clear communication, project alignment, and the delivery of innovative solutions.Spearheading the launch of a generative AI agent on support platforms, overseeing content development, user acceptance testing, and integrated marketing efforts to enhance the customer support experience and achieve significant operational efficiencies.Collaborated cross-functionally with Product, Engineering, and Customer Accounting teams to successfully launch new product features on the self-serve portal, streamlining the customer onboarding journey and improving activation rates.Directed the seamless migration of customer reward solutions, maintaining zero disruption to ongoing business operations while delivering a smooth transition for customers.Led the implementation of key process changes, developing comprehensive documentation and maintaining transparency with stakeholders for successful execution.

Education

• UW Foster School of Business

  Bachelor of Arts in Business Administration, Finance and International Business

  2012 — 2016