Amy Chauvin
Lead Implementation Specialist @SchoolMint
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WORK HISTORY
Lead Implementation Specialist @SchoolMint
Lafayette, LA, US
Support team of implementation specialists by reviewing questions/upcoming projects and acts as an ongoing knowledge resource and coach for the teamAct as a thought leader and partner for the implementation team, as well as the team leadershipExecute and assist new employee training and development programs Work with small, medium and enterprise customers to understand their strategic project goals, translate that process into a configuration plan for the SchoolMint software, and develop a project plan to successfully reach each milestoneOffer technical guidance to customers during the implementation on SSO and APIsConfigure the SchoolMint instance and demo core features to client project team refining as neededTrain customers to ensure they are adequately equipped to successfully use the productStrategically address software challenges encountered by parents and schools, and identify prompt resolutionsContribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementationsExperience integrating projects and processes with vendors such as Salesforce, ZenDesk, Totango, Pivotal Tracker, Jira and Slack
EDUCATION
University of Louisiana at Lafayette
Master of Business Administration (MBA), Business Administration and Management, General
University of Louisiana at Lafayette
Bachelor of Science in Business Administration, Management
SKILLS
ABOUT AMY CHAUVIN
Highly organized, proactive professional with leadership experience. Expert in managing client database and company records. Excellent verbal and written communicator and team player, able to build and maintain positive relationships with a broad range of people from interdisciplinary teams, volunteers, faculty, and staff.I am passionate about learning and excited to help others find their paths through exploration and discovery.
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