Amy M. Charland
Instructor & Curriculum Developer - Wellness Coach Training Program @Mayo Clinic
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WORK HISTORY
Instructor & Curriculum Developer - Wellness Coach Training Program @Mayo Clinic
MN, US
Instructional design, competency alignment, assessment development, and continuous improvement for Brightspace-based certification programming.National Board Exam Prep Course (4-week, 4-module; Brightspace)| eLearning & Assessment Design*Designed and updated a national board exam-prep course in Brightspace by expanding content and learner supports to strengthen exam readiness, reflected in learner feedback praising course structure and usefulness.*Developed formative, exam-style practice in Brightspace (self-checks, repeatable question banks, scenario-based MCQs, short-answer prompts) to reinforce retention and clinical reasoning; learners highlighted the practice tools as especially valuable for preparation.*Improved module UX in Brightspace by streamlining navigation and sequencing, enabling smoother learner progression through required and optional practice activities.*Used Brightspace survey analytics and learner input to identify friction points and iterate content supports, improving clarity and usability.Wellness Coach Training Program (12-week, 12-module; Brightspace)| Competency-Based Curriculum, Assessment & Alignment*Created an Excel competency crosswalk mapping updated NBHWC competencies to Brightspace modules to confirm standards coverage, identify gaps, and prevent duplication.*Collaborated with faculty to validate crosswalk results and keep modules aligned as competencies evolved; produced credentialing-ready documentation used for compliance expectations and ongoing module updates.*Redesigned a practical skills assessment rubric (in review) by streamlining scoring and clarifying performance descriptors to improve evaluator consistency and strengthen learner feedback; positioned to reduce grading time and increase reliability.
EDUCATION
University of Wisconsin-Superior
Bachelor of Science - BS, Art Therapy
Saint Mary's University of Minnesota
Doctor of Education - EdD (ABD) Dissertation in Progress, Educational Leadership
University of Arkansas
Master of Education - MEd, Higher Education Administration
SKILLS
ABOUT AMY M. CHARLAND
I design learning that people actually use and that shows up in real behavior, not just completion. Over the past 10+ years in the healthcare and wellness industry, I’ve built competency-based curricula, assessments, and performance-support tools (rubrics, scenarios, job aids, workflow guides, coaching-conversation roadmaps) that help individual learners and teams adopt new skills with less friction.My design approach starts with a simple question: Is this really a training problem? If people need knowledge or skills, I build practice activities and feedback that help them do it correctly and consistently. If the real problem is the way the work is set up—tools, steps, or time pressure—I create simple job aids, checklists, and workflow guides they can use right when they need them.I’m especially strong in behavior-change skill-building (motivational interviewing–informed communication, readiness/barriers, patient-centered language) and in making learning feel clean and usable: clear structure, thoughtful UX, and slide/job-aid design that learners compliment because it makes learning more engaging and the work easier. I also use emotional design to reduce learner friction and anxiety so training feels approachable, motivating, and easy to apply.Open to roles in instructional design, curriculum development, learning & development, assessment/evaluation, and clinical education—especially where competency and real-world transfer matter.
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