Amy Bucciferro

About Amy Bucciferro

I’ve built a career on combining technical agility with organizational savvy to address operational challenges by building the systems, teams, and processes that solve them sustainably. My mission is to amplify what organizations can do through defining thoughtful transition strategies, finding solutions in workflow and resource utilization, leveraging data and automation to build better relationships, and empowering contributors at every level. I\'m energized by building teams, designing systems, and leading through complexity, whether that\'s scaling a professional services delivery organization or modernizing operations for a growing nonprofit. As an executive leader with over 15 years of experience across consulting, operations, and technology I’m driven by a love of simply making things work better; creating, learning, adapting, and growing with the organizations I serve and the people I work alongside.

Experience

1. Director of Delivery

   Arkus, Inc.

   Feb 2021 — Present

   Member of the executive leadership team, accountable for the strategic direction and operational excellence of Arkus\' delivery organization. Drive the evolution of how Arkus delivers value to clients spanning consulting products, engagement methodology, and internal infrastructure, while building the management team and organizational capabilities needed to scale.Key responsibilities include- Setting and executing delivery strategy across the organization by defining goals and standards and aligning people, process, and methodology to support sustainable growth- Developing and leading a team of delivery team managers and senior architects, elevating both individual capability and collective performance- Building and refining client-facing consulting products and engagement frameworks that define how Arkus goes to market- Designing and continuously improving internal tools and processes that increase delivery quality and efficiency- Owning resource allocation across client and internal projects, balancing capacity and skill development with project performance and business priorities- Maintaining tight alignment between sales and delivery on pipeline planning, capacity forecasting, and product development for client acquisition and retention- Cultivating a high-performance delivery culture through learning programs, documentation, and team development initiatives

Education

• Columbia University - Graduate School of Journalism

  Publishing

  2005 — 2005

• The George Washington University

  BA, English and Creative Writing, Fine Art minor (Design/Sculpture)

  2000 — 2004

• New York University

  Project Management

  2007 — 2007

Skills

• Social Media Marketing
• Volunteer Coordination
• Strategic Communications
• Adobe Creative Suite
• Digital Media
• Problem Solving
• Crm
• Content Strategy
• Fundraising
• Writing
• Strategy
• Social Media
• Management
• Team Building
• Program Development
• Digital Marketing
• Marketing Automation
• Marketing
• Grant Writing
• Advocacy
• Project Planning
• Non-Profit Administration
• Public Speaking
• Customer Relationship Management (Crm)
• Comedy
• Non-Profits
• Strategic Planning
• Editorial
• Marketing Communications
• Salesforce.com Certified Administrator
• Volunteer Management
• Online Advertising
• Web Content
• Cms
• Newsletters
• Advertising
• Ad Serving
• Editing
• Publishing
• Salesforce.com