Amy McArthur

About Amy McArthur

I help B2B software organizations grow by solving complex problems, building high-performing teams, and aligning strategy with execution to create sustainable momentum.With more than 15 years of leadership experience, I have led organizations through both rapid expansion and structural transition — developing go-to-market strategies, expanding revenue streams, and strengthening operational foundations that support long-term profitability.I began my career as a growth-focused revenue leader, scaling teams and driving market expansion. As organizations evolved, my scope broadened into cross-functional leadership across Professional Services, customer lifecycle strategy, and organizational alignment — where I developed a deep appreciation for the complexity of change leadership and the importance of clarity during periods of transformation.My work is grounded in the belief that growth is strongest when teams are aligned, expectations are clear, and leaders create environments where accountability and trust can coexist. I’m known for bringing objective perspective to complex challenges, fostering collaboration across functions, and helping teams navigate ambiguity without losing momentum.I lead change initiatives, strengthen go-to-market execution, and help organizations translate vision into measurable progress by balancing strategic thinking with operational discipline and people-centered leadership.I’m especially energized by environments entering their next phase of intentional growth — where capable teams benefit from alignment, confidence, and leadership that supports both performance and stability through change.Core strengths include:Go-to-Market Strategy • Revenue Expansion • Organizational Alignment • Change Leadership • Professional Services Strategy • Cross-Functional Execution • Team Development • Customer Lifecycle Optimization • Operational Effectiveness • Business Transformation • P&L Leadership

Experience

1. Chief Executive Officer

   Pclaw Time Matters

   Aug 2023 — Present

   Lead enterprise strategy and organizational direction for a mature SaaS platform serving active customers, guiding the business through market evolution, customer lifecycle transformation, and renewed growth planning within a historically larger installed base.Drive alignment across Sales, Customer Success, Professional Services, Product, and Partner ecosystems to stabilize performance while positioning the organization for sustainable expansion.Champion organizational clarity and change leadership initiatives that strengthen accountability, improve cross-functional execution, and maintain customer trust during periods of structural transition.Oversee revenue strategy, operational performance, and investment prioritization to balance profitability, product innovation, and long-term customer value.Lead restructuring and role realignment efforts that improved focus, clarified ownership, and created a foundation for intentional growth and stronger execution.

Education

• East Carolina University

  MBA, Management Information Systems

• University of Pittsburgh

  BA, Communications & Anthropology

Skills

• Salesforce.com
• Sales Operations
• Professional Services
• Customer Service
• Strategic Planning
• Training
• Customer Satisfaction
• Solution Selling
• Consulting
• Contract Negotiation
• Salesforce
• Data Analysis
• Document Management
• Enterprise Software
• Sales Management
• Saas
• Leadership
• Business Development
• Strategy
• Customer Relationship Management (Crm)
• Account Management
• Sales
• Strategic Partnerships
• Cross-Functional Team Leadership
• Cloud Computing
• Management
• Sales Process