Amy Blissard

About Amy Blissard

I am an experienced senior level learning and development professional. During my career, I’ve designed and delivered award-wining eLearning. I provide a relaxed, yet professional atmosphere for ILT, and possess the necessary skills to motivate and lead others. Being a stakeholder in the learning and development community, I consistently maintain the perspective of my audience, while facilitating the process of knowledge transfer from expert to learner. Strengths: Possess a combination of can-do attitude, fearless approach to new challenges, and strong attention to detail. Adept at brainstorming with clients to discover performance gaps; determine the tasks to be performed and to implement a solution. Good communication skills and the ability to work well with SMEs (I bake!). Specialties: Performing needs analysis for documentation, training and eLearning, developing eLearning and Instructor Led Training, and documenting system processes and procedures.

Experience

1. Lead Technical Writer

   WellSky

   Dec 2018 — Present · Boston, MA, US

   Develop and maintain software release documentation for WellSky solutions and services for internal and external audiences.Create, edit, and publish various forms of technical communications, including how-to technical documents, release notes, and more.Research, develop, edit, and maintain documentation deliverables in multiple formats to best meet user needs supporting the software release process.Access software applications to review and document features, often acting as a Subject Matter Expert on new features/functionality.Document internal department processes.

Education

• University of Mississippi

  B.A. English, English and Business Administration

  1988 — 1992

Skills

• Data Analysis
• Manuals
• Strategic Planning
• Software Documentation
• Healthcare
• Customer Service
• Customer Relations
• Learning Management
• Upk
• Microsoft Office
• Sharepoint
• Technical Training
• Employee Relations
• Business Analysis
• Instructor-Led Training
• Articulate Storyline
• Peoplesoft
• Excel
• Classroom Instruction
• Technical Writing
• Talent Management
• Editing
• Analysis
• Change Management
• Needs Analysis
• Job Aids
• Photoshop
• Performance Management
• Team Building
• Adobe Acrobat
• Organizational Development
• Business Process Improvement
• Leadership Development
• Management
• Word
• Erp
• Documentation
• Writing
• Training Delivery
• Addie