Amy B. Burks

Experience

1. Information Technology Specialist

   Middle Tennessee State University (MTSU)

   Jun 2022 — Present · Murfreesboro, TN, US

   Explore, build, implement, inventory, and maintain a broad array of campus technologies and software supported by the Information Technology Division.• Assist faculty and administration with standardized/specialized hardware, software, and network technological needs within administrative, academic, and classroom environment(s).• Keep Dell Online Self Dispatch certifications current for dispatch policies and procedures, notebooks, desktops, printers, and servers.• Provided general assistance to the Director of Client Services.

Education

• Middle Tennessee State University (MTSU)

  Specialist in Education (Ed.S.), Educational Administration and Supervision

  2013

• Middle Tennessee State University (MTSU)

  Bachelor of Science (BS), Mathematics

  1996

• Middle Tennessee State University (MTSU)

  Master of Education (M.Ed.), Educational Administration and Supervision

  2004

• California State University, Northridge

  UPDATED - Assistive Technology Application Certification, Assistive/Augmentative Technology and Rehabilitation Engineering

  2006

• California State University, Northridge

  Assistive Technology Application Certificate

  2003

• Stellacon Corporation - Portsmouth, NH 03801

  MCP, MCTS, MCSA, MCSE, Microsoft Certifications

  2007 — 2007

Skills

• Teaching
• Public Speaking
• Technical Support
• Microsoft Exchange
• System Administration
• Tcp/Ip
• Windows 7
• Operating Systems
• Active Directory
• Xp
• Windows Server
• Network Administration
• Sharepoint
• Troubleshooting
• Servers
• Computer Hardware
• Dhcp
• Software Installation
• Os X
• Security
• Higher Education
• Windows Xp
• Dns
• Virtualization
• Linux
• Research
• Group Policy
• Vmware
• Citrix
• Access