Amy West
Operations/Administrative Specialist | Strategic Problem Solver | Positive Customer Support | Process Improvements | Meticulous Data Management & Attention to Detail
- Role
- Customer Care Advocate at Medical Answering Services Llc
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Amy West
Hello and Welcome! I am here to be your reliable support, the go-to professional…
Experience
Customer Care Advocate
Medical Answering Services Llc
Dec 2023 — Present · Liverpool, NY, US
Medical Answering Service (MAS) connects NY Medicaid enrollees to health care through non-emergency transportation because healthier communities exist when its members have seamless access to healthcare. • Answer calls from Medicaid Enrollees, Medical Providers and transportation providers to coordinate travel to medical appointments delivering a superior level of customer service earning a 97% satisfaction rating. • Manage all transactions in a professional manner with efficiency, empathy, and a high level of accuracy in a fast-paced remote environment.
Education
State University of New York Cortland
Bachelor of Science - BS
Bryant & Stratton College - Main Syracuse
Associate of Science - AS
2018 — 2019
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