Amy Toth

About Amy Toth

IT Leader with Incident Management and Application Delivery background committed to ensuring business clients receive the highest level of system availability and customer satisfaction. I have successfully applied a deep understanding of people, process, data and technology in the Financial Services sector to drive strategic solutions and provide best-in-class service management.Experience:• 5+ years of Service Management focusing on incident, problem, change and SLA management• 12+ years of Application/Product Delivery• 5 years of Project ManagementCore Competencies:• Proactive and creative in exceeding customer needs• Proven problem-solving, root cause analysis and decision-making• Ability to collaborate across multiple teams and multi-task in a fast-paced environment• Success in process improvement, business strategy, solution architecture and Six Sigma DMAIC• ITIL, ServiceNow, IT Service Management• Agile, Scrum, JIRA, KANBAN• People Leader and mentor• Financial Services business acumen About Servicenow: ServiceNow makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For® and World\'s Most Admired Companies™.About Vanguard: Vanguard is one of the world\'s most respected investment management companies, offering a broad selection of investments, advice, retirement services, and insights to 30M+ individual investors, institutions, and financial professionals.Contact Info:A••••••••@gmail.com

Experience

1. Senior Support Account Manager, Federal

   ServiceNow

   Jul 2023 — Present

   As part of Servicenow\'s Support Account Management (SAM) team, provided a proactive and customized production support experience for customers, served as single point of contact into Servicenow\'s Support organization, ensured our platform and applications enable customer business goals and helped prioritize support activities needed to keep their solution healthy.

Education

• Shippensburg University of Pennsylvania

  Bachelor of Science (BS)/Bachelor of Arts (BA), Business Information Systems

• Wilkes University

  Master of Business Administration (MBA), Management, Finance

• The George Washington University School of Business

  Certificate, Project Management

Skills

• Software Development
• Software Project Management
• Financial Services
• Requirements Analysis
• Etfs
• Business Development
• Series 63
• Sdlc
• Business Analysis
• Agile Project Management
• Agile Methodologies
• Management
• Process Improvement
• Mutual Funds
• Fixed Income
• Project Management
• IT Strategy