Amy Stevens
Senior Central Sales Manager @Kew Green Hotels
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WORK HISTORY
Senior Central Sales Manager @Kew Green Hotels
Lead, inspire, and manage a centralised sales team, driving high performance, engagement, and continuous development.Onboard and develop four new team members, providing structured training, coaching, and ongoing support that directly contributes to their confidence, capability, and results.Deliver a sustained uplift in conversion revenue through the ongoing optimisation of the sales lead training programme, improving productivity and conversion rates across the team.Increase year-on-year levels of qualified leads by streamlining CRM processes, strengthening pipeline management, and embedding consistent sales discipline.Lead revenue performance across a large multi-hotel portfolio, consistently exceeding commercial KPIs and budget expectations.Partner with senior leadership to plan and execute commercial strategies across B2B segments, regional markets, and clustered properties.Own CRM optimisation and sales analytics, improving forecasting accuracy, pipeline visibility, and data-driven decision-making.Champion cross-functional collaboration with marketing, operations, and revenue management teams to deliver end-to-end commercial excellence.Embed structured goal setting, coaching, and development plans to support long-term team success and succession planning.
EDUCATION
OMEGA Training
Health/Health Care Administration/Management
Learn Direct
Business Administration, Management and Operations
OMEGA Training
Health/Health Care Administration/Management
ABOUT AMY STEVENS
I’m a people-focused, commercially driven leader with over 9 years’ experience across hospitality and sales leadership. My career has been shaped by a strong belief that great results come from clear processes, strong data, supportive leadership, and genuinely caring about the people you work with and serve.I currently work as a Senior Central Sales Manager, where I lead and develop a high-performing team, onboard and mentor new talent, and deliver commercial strategies across large multi-property portfolios. I enjoy turning insight into action, using data to improve conversion, strengthen pipelines, forecast accurately, and build long-term client relationships that drive sustainable revenue growth.Alongside my commercial background, I bring hands-on experience from care and business support roles, where accuracy, empathy, and trust were essential. Working in adult social care and care home environments strengthened my attention to detail, my confidence working with sensitive information, and my ability to be a reliable first point of contact for a wide range of stakeholders. Those experiences continue to influence how I lead today.I’m known for being approachable, organised, and calm under pressure, with a natural ability to motivate teams and bring people together. I enjoy developing others, creating structure where it’s needed, and continuously improving how teams work through clear metrics, consistent coaching, and accountability. Whether supporting frontline teams, collaborating with senior leaders, or building lasting client partnerships, I take pride in delivering work that makes a real impact.I’m always open to meaningful conversations, collaboration, and opportunities where data-led decision-making, people development, and commercial thinking come together.
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