Amy Carmichael

Assistant Branch Manager @Kintetsu World Express

Romulus, MI, US

Responded to and managed customer quotation requests, ensuring accuracy and timely delivery.*Supervised operations, customer service, and sales teams to maintain seamless branch performance.*Enforced company policies and procedures while fostering a culture of accountability and compliance.*Ensured all transactions were processed accurately and efficiently.*Cross-trained employees to strengthen team versatility and reduce operational risk.*Drove compliance with industry regulations and company standards.*Implemented continuous improvement initiatives that increased efficiency, productivity, and profitability.*Monitored branch expenses and controlled budgets to maximize financial performance.*Tracked and reported on branch performance against established goals.*Managed and maintained strong customer relationships, ensuring satisfaction and retention*Launched the company’s first Domestic Trucking Division, expanding service offerings and revenue streams.*Implemented a new Transportation Management System (TMS), training staff and streamlining workflows for higher efficiency.*Procured and negotiated competitive carrier pricing, improving profitability while ensuring service quality.*Assisted the team with RFQs, strengthening bid success rates.*Vetted and onboarded multiple carriers to ensure safety, compliance, and reliability.*Achieved new sales goals by developing strategic customer solutions.*Supported new hires by aligning them with company vision, goals, and culture.*Facilitated global collaboration, providing guidance to team members across regions.*Completed the company’s Leadership Development Program, preparing for future management opportunities.

Grand Valley State University

Bachelor of Arts (B.A.), Secondary Education and Teaching, Physical and Health Education

Grosse Pointe North

High School