Amy Simonson

About Amy Simonson

Healthcare, Cosmetology and Automotive educated & passionate ‍

Experience

1. Sales Administrator

   Sd Wheel

   Feb 2021 — Present · Appleton, WI, US

   I pride myself on organization and customer satisfaction. I am highly experienced in all types of customer service fields. I have a vast amount of patient & client care training as both a licensed Cosmetologist and Customer Service Specialist. With 8+ years of experience as a Health Care PSR, Patient Access Specialist, and Call Centers I am very friendly, have excellent organizational skills and desiring a dependable career. Has the ability to work efficiently under pressure, is flexible and resourceful, pays close attention to detail, and a dependable and a responsible team player; I am happy to work as an independent or in teams. I am a focused and responsible individual that understands service skills are key to a customer-driven business. I have enjoyed learning new concepts not taught in school, and apply them to my everyday work practice. I have enjoyed learning new office and business trends in my positions. Summary of Skills Worked as a receptionist in multiple fields, engaging with customers, patients and clients and scheduling all types of appointments. Proficient patient care either face to face, or over the phone in a fast paced call center. Organization Very good with people Fast learner Desire to grow and succeed Assisted in automotive repair shop, efficient in basic automotive knowledge Ability to multitask and work well under pressure Epic scheduling and registration Cisco phone system Customer retention Communicate respectfully to every customer and coworker Knowledgeable in Microsoft Office & Word Management and key-holder experience Excellent verbal and written communication skills and computer skills Insurance verification and prior authorization Company internal communication systemsZoom/Skype or equivalent systems